Frequently Asked Questions

Everything you need to know about our residential and commercial cleaning services.

Do your cleaners bring their own supplies?

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Yes, we bring all necessary eco-friendly supplies and equipment. We use top-rated products that are safe for your family and pets. If you have specific products you would prefer us to use, just let us know in advance!

Are your cleaners insured?

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Absolutely. Every cleaner at TianaSparkles Clean is fully bonded and insured for your peace of mind. We take the safety and security of your home very seriously.

What is your cancellation policy?

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We understand that plans change. We require a 24-hour notice for cancellations or rescheduling to avoid a cancellation fee. This allows us to offer the slot to another client.

Are pets okay?

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We love pets! Please let us know if you have any specific instructions for them, such as whether they should be kept in a specific room or if they are prone to escaping.

Do I need to be home during the cleaning?

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No, most clients provide us with a key or entry code, but you are welcome to stay if you prefer. We just ask for a clutter-free environment so we can clean efficiently.

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Still have questions?

Can't find the answer you're looking for? Please chat to our friendly team and we will get back to you as soon as possible.